Cookie Policy
Last updated on 30 August 2023
1. About this Cookie Policy
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
Please read this Cookie Policy carefully. It sets out what types of cookies we use and the purposes of using them. For further information about this Cookie Policy, please contact us at hello@teamioed.com.
2. What are cookies
Cookies are small files of information that we store in your computer or mobile device when you visit our website, if you agree. They allow us to collect information about your interaction with our website enabling us, for example, to remember your preference settings or track your interaction with the website to deliver more relevant content.
3. The cookies we use
Our website uses the following cookies:
i. Strictly necessary cookies. These cookies are essential in order to enable you to interact with our website. They include, for example, cookies that help remember your preferences as you navigate through the online platform, also support functions such as logging in, and payment transactions.
ii. Functionality cookies. Functional cookies allow our website to remember choices you make, e.g. your user name, log in details and language preferences and any customisations you make to pages during your visit. They are necessary to provide features and services specific to individual users.
i. Strictly necessary cookies. These cookies are essential in order to enable you to interact with our website. They include, for example, cookies that help remember your preferences as you navigate through the online platform, also support functions such as logging in, and payment transactions.
ii. Functionality cookies. Functional cookies allow our website to remember choices you make, e.g. your user name, log in details and language preferences and any customisations you make to pages during your visit. They are necessary to provide features and services specific to individual users.
a. Analytics cookies. It is important for us to understand how you use our website, for example, how efficiently you are able to navigate around it, and what features you use. Analytics cookies enable us to gather this information, helping us to improve our website and your experience of it.
iii. Targeting/Advertising cookies. It is important for us to know when and how often you visit our website, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics cookies, this information helps us to better understand you and, in turn, to make our website and advertising more relevant to your interests. Some information gathered by targeting cookies may also be shared with third parties.
iv. Third-party cookies. Third-party cookies are not placed by us; instead, they are placed by third parties that provide services to us and/or to you. Third-party cookies may be used by advertising services to serve up tailored advertising to you on our website, or by third parties providing analytics services to us (these cookies will work in the same way as analytics cookies described above).
v. Persistent cookies. Any of the above types of cookies may be a persistent cookie. Persistent cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit our website.
vi. Session cookies. Any of the above types of cookie may be a session cookie. Session cookies are temporary and only remain on your computer or device from the point at which you visit our website until you close your browser. Session cookies are deleted when you close your browser.
Cookies on our website are not permanent and will expire as indicated in the table below.
iv. Third-party cookies. Third-party cookies are not placed by us; instead, they are placed by third parties that provide services to us and/or to you. Third-party cookies may be used by advertising services to serve up tailored advertising to you on our website, or by third parties providing analytics services to us (these cookies will work in the same way as analytics cookies described above).
v. Persistent cookies. Any of the above types of cookies may be a persistent cookie. Persistent cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit our website.
vi. Session cookies. Any of the above types of cookie may be a session cookie. Session cookies are temporary and only remain on your computer or device from the point at which you visit our website until you close your browser. Session cookies are deleted when you close your browser.
Cookies on our website are not permanent and will expire as indicated in the table below.
4. Details of cookies we use
- 4.1 The following first-party Cookies may be placed on your computer or device:
| Name of Cookie | Purpose | Strictly Necessary | Expires |
| XSRF-TOKEN | Preserves User Login information and states | Yes | When you close your browser |
| DPSettings | Preserves the user's Cookie policy preferences | Yes | 12 days |
| slim_session | Preserves User Login information and states | Yes | 1 day |
- 4.2 The following strictly necessary third-party Cookies may be placed on your computer or device:
| Name of Cookie | Provider | Purpose | Expires |
| nsr | m.stripe.network | Used to process payments for our website. | When you close your browser |
| cookiesEnabled | checkout.stripe.com | Used to process payments for our website. | When you close your browser |
| __stripe_sid | checkout.stripe.com | Used to process payments for our website. | When you close your browser |
| __stripe_mid | checkout.stripe.com | Used to distinguish users. | 1 year |
| ab_disable_remember_ | checkout.stripe.com | Used to process payments for our website. | 7 years |
| checkout-test-session | checkout.stripe.com | Used to process payments for our website. | 10 years |
| cid | checkout.stripe.com | Used to process payments for our website. | for ever |
| vuid | vimeo.com | These cookies are used by Vimeo to collect analytics tracking information. | 1 year |
| player | player.vimeo.com | These cookies are used by Vimeo to collect analytics tracking information. | 1 year |
- 4.3 Our Site uses the following functional Cookies:
TawkTo
| Name of Cookie | Provider | Purpose | Expires |
| TawkConnectionTime | teamioed.com | previous registration time stamp | When you close your browser |
| Tawk_ | teamioed.com | socket connection url | When you close your browser |
| __tawkuuid | teamioed.com | domain restriction values | 6 months |
| __cfduid | tawk.to | Used by the content network, Cloudflare, to identify trusted web traffic. | 1 year |
- 4.4 Our Site uses analytics services provided by your analytics services, if any. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the products and services offered through them.
- 4.5 The analytics services used by Our Site use Cookies to gather the required information. You do not have to allow us to use these Cookies, however, whilst our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.
- 4.6 The analytics services used by Our Site uses the following Cookies:
HotJar
| Name of Cookie | Provider | Purpose | Expires |
| _hjSessionUser_{site_id} | teamioed.com | Ensures data from subsequent visits to the same site are attributed to the same user ID. | 365 days duration |
| _hjFirstSeen | teamioed.com | Identifies a new user’s first session. | 30 minutes duration |
| _hjHasCachedUserAttributes | teamioed.com | Enables us to know whether the data set in _hjUserAttributes Local Storage item is up to date or not. | Session duration. |
| _hjUserAttributesHash | teamioed.com | Stores User Attributes sent through the Hotjar Identify API. | No explicit expiration. |
| hjViewportId | teamioed.com | Stores user viewport details such as size and dimensions. | Session duration. |
| hjActiveViewportIds | teamioed.com | Stores user active viewports IDs. | 365 days duration |
Google Analytics
| Name of Cookie | Provider | Purpose | Expires |
| _ga | teamioed.com | Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 2 years |
| _gat | teamioed.com | Google Analytics: Used by Google Analytics to throttle the request rate. | When you close your browser |
| _gid | teamioed.com | Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | When you close your browser |
| collect | teamioed.com | Google Analytics: Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels. | When you close your browser |
Mixpanel
| Name of Cookie | Provider | Purpose | Expires |
| mp_#_mixpanel | teamioed.com | MixPanel: Cookie used by MixPanel for analytics purposes | 1 year |
Sumo me
| Name of Cookie | Provider | Purpose | Expires |
| __smToken | teamioed.com | The __smToken is set once you login to Sumo and is checked to verify whether you are logged into Sumo or not. | 1 year |
| __smSmartbarShown | teamioed.com | Is set when the Smartbar is shown | 50 years |
| __smVID | teamioed.com | Used to display relevant advertising | 1 month |
| __smSessionId | teamioed.com | Used by Sumo to establish a cookie on a users computer to begin a session to enable Sumo products | When you close your browser |
-
4.7 Targeting/Marketing cookies
Targeting/Marketing cookies are used to track visitors across websites. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers. If you do not allow these cookies, you will experience less targeted advertising:
| Name of Cookie | Provider | Purpose | Expires |
| fr | facebook.com | Used by Facebook to deliver a series of advertisement products such as real time bidding from third-party advertisers | 3 months |
| fr | facebook.com | Used by Facebook to deliver a series of advertisement products such as real time bidding from third-party advertisers | When you close your browser |
Hubspot
| Name of Cookie | Provider | Purpose | Expires |
| __hstc | teamioed.com | The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). | 2 years |
| hubspotutk | teamioed.com | This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts. | 10 years |
| __hssc | teamioed.com | This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. | 30 min |
| __hssrc | teamioed.com | Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the visitor has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session. | session |
| messagesUtk | teamioed.com | This cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they're added as a contact, they will have this cookie associated with their browser. If you have a history of chatting with a visitor and they return to your site later in the same cookied browser, the messages tool will load your conversation history with that visitor. | session |
Google AdWords
| Name of Cookie | Provider | Purpose | Expires |
| ads/ga-audiences | teamioed.com | Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. | When you close your browser |
Fomo
| Name of Cookie | Provider | Purpose | Expires |
| Fomo.hstry-count-since-first-event- | teamioed.com | Used by Fomo for showing user notifications. | Persistent |
| Fomo.hstry-first-timestamp- | teamioed.com | Used by Fomo for showing user notifications | Persistent |
| Fomo.snv- | teamioed.com | Used by Fomo for showing user notifications | Persistent |
5. Your consent & choice about cookies
On your first visit to our website you will have seen a pop-up to inform you about the purposes for which cookies are being used and the means to opt-out. Although this pop-up will not usually appear on subsequent visits you may withdraw your cookie consent at any time by following the instructions in this cookies policy.
If you don’t want to allow cookies at all, or only want to allow use of certain cookies, you can use your browser settings to withdraw your consent to our use of cookies at any time and also delete cookies that have already been set. These settings are usually found in the 'options' or 'preferences' menu of your internet browser.
Note that by disabling certain categories of cookies, you may be prevented from accessing some features of our websites or certain content or functionality may not be available.
If you don’t want to allow cookies at all, or only want to allow use of certain cookies, you can use your browser settings to withdraw your consent to our use of cookies at any time and also delete cookies that have already been set. These settings are usually found in the 'options' or 'preferences' menu of your internet browser.
Note that by disabling certain categories of cookies, you may be prevented from accessing some features of our websites or certain content or functionality may not be available.
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Legal notice: Teamioed
Limited is a limited company registered in England with registered number
14441318. Our registered office is at Suite 2453 Unit 3a, 34-35 Hatton Garden,
London, United Kingdom, EC1N 8DX. For information about how we process data and
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