Developing Our Team’s Emotional Intelligence

Our emotions play a role in everything we do, whether in our personal lives or at work. This team course will introduce the four components of emotional intelligence while demonstrating how (and why) we can make efforts to improve it.
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How to Prepare
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Organizational Advantages of this Team Course
  • Enhances understanding and expression of emotions.
  • Builds trust and empathy among team members.
  • Facilitates effective handling of disputes and disagreements.
  • Helps manage stress and adapt to change.
  • Promotes a cooperative and supportive team environment.
Course Details
45 mins - 1 hour  |  In-Person or Virtual  |  Beginner to Intermediate
Digital Coach: Charlotte Barber, BSc, PGC, BABCP®
Items needed for the session: Pen and Paper or use the activity template. 
Course Resources
Leader Guide
Pre-session
Activity Template
In-session
Summary Guide
Post-session
Main Course Models
  1. The THINK Acronym
  2. The Two Domains of Emotional Intelligence
  3. The EQ Pyramid
Course Agenda

1. Theory: Introducing the Idea of Emotional Intelligence

Charlotte will start by discussing the importance of emotional IQ, particularly when compared to more traditional forms of intelligence. She’ll go on to define the two domains of emotional intelligence: personal and social.

Once the definitions are established, Charlotte will discuss how our emotions cause reactions within those domains. She will then introduce the concept of the Emotional Intelligence Pyramid and how we, as individuals, progress through it.

Duration: 8 minutes

2. Activity: What Are The Behaviors of Emotional Intelligence?

The first discussion is designed to identify behaviors that demonstrate high and low emotional intelligence. Your team will collaborate to specific five high EQ behaviors and five low EQ ones.

Duration: 15 minutes

3. Theory: Learning the THINK Method to Enhance Emotional Intelligence

Following the discussion, Charlotte will return with a list of her own high and low EQ behaviors. She will then introduce the THINK method. This is a procedure employees can use to assess if they’re contributing to the team in an emotionally intelligent way.

Duration: 5 minutes

4. Activity: Putting the THINK Method to Work 

The second discussion will present a fictional scenario in which the subject’s level of emotional intelligence will produce very different outcomes. Charlotte will then ask the team to use the THINK method to determine the most appropriate response. 

Duration: 10 minutes

5. Theory: Understanding Different Types of Reactions 

After the discussion, Charlotte will provide a quick debriefing. Simultaneously, she will explain how one’s self-awareness, self-regulation, and social awareness will dominate the suggested reactions. 

Duration: 2 minutes

6. Activity: What Three Habits Can Our Team Implement to Nurture The Four Components of Emotional Intelligence?

The final discussion will pose a question to the group, aimed at identifying three actionable habits that the team can immediately begin demonstrating. These habits are intended to be achievable and practical.

Duration: 5 minutes

7. Theory: Wrapping up the Session

At the end of the session, Charlotte will revisit the main concepts behind emotional intelligence, including the THINK acronym and the four components of EQ. 

Duration: 1 minute
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Course Trailer

This team course really demonstrated how emotional intelligence affects the workplace. As Charlotte explained the various concepts, everyone on the team was pointing to one another because we could all identify times we’d done something similar. This was really an eye-opening experience and I think the benefits will be clear as day."
Ian Crowhurst
Head of Learning, Development & Talent 

More Soft Skill Team Courses

Building our Team's Shared Purpose
Conquering our Unconscious Bias

Handling Difficult Conversations in the Workplace
Handling Difficult Conversations in the Workplace

Your questions, answered

General

How do you build emotional intelligence in your team?

To build emotional intelligence in your team, model empathy, self-awareness, and effective communication. Encourage open dialogue and respect for emotions, provide feedback, listen actively, and engage in team-building exercises focused on emotional skills. Promote continuous learning with resources on emotional intelligence.

What is team emotional intelligence?

Team Emotional Intelligence refers to the collective ability of a group to understand and manage emotions within themselves and in relationships with others to achieve effective collaboration and performance. Those teams that are highly emotionally intelligent can communicate well and understand each others' feelings, helping to create a strong, supportive environment.

Why is team emotional intelligence important?

Teams with high emotional intelligence can manage transitions more effectively as they are sensitive to their members' feelings and worries. Recognizing and responding to these emotions helps build a nurturing atmosphere, allowing team members to adapt to change and tackle obstacles more readily.

What are the 4 skills of emotional intelligence?

The four domains of Emotional Intelligence are self-awareness, self-management social awareness, and relationship management. Each can help a leader face any crisis with lower levels of stress, less emotional reactivity, and fewer unintended consequences.

What are 5 ways to develop emotional intelligence?

  • Empathy - Empathy is the ability to understand and share the feelings of another.
  • Social skills/Effective communication - Social skills and effective communication are crucial for building relationships, resolving conflicts, and fostering teamwork.
  • Self-awareness - Self-awareness involves understanding your own emotions, strengths, weaknesses, and values and how they impact your thoughts and behaviors.
  • Self-regulation - Self-regulation is the ability to control or redirect disruptive emotions and impulses.
  • Motivation - Inner motivation refers to being driven to achieve for the sake of achievement, not just for external rewards.

How do you show emotional intelligence at work?

Showing empathy towards your colleagues can build their trust in you, making them more likely to open up about their challenges. Demonstrating emotional intelligence by aiding them in discovering effective solutions to their issues is an excellent way to offer support.

Collaborative Team Courses

What is included with each Teamioed team course?

Each Teamioed soft skills training session consists of a 45-minute to 1-hour guided learning experience. Leaders, managers or individual contributors are provided with a course and summary guide to help them direct each team learning and development exercise. However, our knowledgeable Teamioed virtual coaches will handle most of the work, so there’s minimal preparation involved. Simply gather the team together and get ready to learn!

Does Teamioed provide coaching tips or resources for managers? 

We do! Leaders, managers or team leaders are provided with an in-depth guide covering each team eLearning course. This lets them better understand what we’ll cover in the soft skills training experiences. It also gives them valuable information on how to contribute to the Learning experience and development activities. 

Where do I run a team course?

Teamioed’s team eLearning courses have been built to complement your team meetings or to be run as standalone team sessions. You can conduct the experience as an in-person or virtual meeting, as team-based soft skill learning is perfectly suited to any environment. Simply log in, access the session of your choice, and hit “begin.” It’s as easy as that. If you do plan to host your course remotely, just know that you will need to use virtual meeting software (e.g., Zoom, MS Teams, Slack, etc.) as Teamioed does not provide its own.   

How do I access new Teamioed courses?

New soft skills online courses will be added to your subscription automatically. You can access them through your Teamioed account as soon as they are launched. 

What skill level is required for team courses?

All of Teamioed’s eLearning courses and training activities are designed for beginners and intermediates. However, everyone can benefit from ongoing soft skills training, enhanced problem-solving skills, and teamwork education. No matter your industry or business model, our courses are a great way to bring your team together while learning critical skills. 
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